Union Catholique de L’île Maurice
E-Commerce Policy Terms and Conditions
- Return Policy
Returns
RETURN POLICY FOR UNION CATHOLIQUE DE L’ÎLE MAURICE
We accept returns for our publications and other related religious products. You can return unopened items in their original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email within 5 business days whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular-priced items may be refunded. To follow up on the status of your return, please contact us at: sales@laviecatholique.mu, phone 217 3618/19, or mobile 5758 1274
Exchanges
We exchange goods if they are defective only. In circumstances where you consider that a product is defective, you should promptly contact us at sales@laviecatholique.mu, phone 217 3618/19, or mobile 5758 1274 with details of the product and the defect. You can send the item you consider defective to:
Union Catholique de L’île Maurice
28 Nicolay Street
Port Louis, Mauritius
Upon receipt of the returned product, we will fully examine it and notify you via email within 5 business days whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Exceptions
Some items are non-refundable and non-exchangeable. These include:
- Digital publications and downloadable content
- Items damaged by misuse
Shipping for Returns
To return an item you purchased, please mail it to the address provided above. Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid by you within Mauritius and Rodrigues. You are responsible for any loss or damage during return shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable.
- Delivery Policy
General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order using the original method of payment.
Delivery Location
Items offered on our Facebook LVC Boutik and eventually via website www.laviecatholique.org and other related social media platforms are available for delivery to addresses in:
- Mauritius
- Rodrigues
- International shipping available to France, Canada, Australia, and other locations where our diaspora community resides
Any shipments to other locations may be arranged upon special request and subject to additional shipping costs.
Delivery Time
Delivery times are estimates and commence from the date of order. Unless there are exceptional circumstances, we shall make every effort to fulfill your order within 5 business days of the date of your order for local delivery. For international orders, we shall advise you when completing your order.
Business days mean Monday to Friday, except public holidays in Mauritius. Please note we do not ship on Saturdays and Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Delivery Methods
- Office Collection: Union Catholique de L’île Maurice, 28 Nicolay Street, Port Louis, Mauritius
- Mauritius Home Delivery: Via our delivery service
- International Shipping: Via registered mail for overseas customers
Delivery Instructions
You can provide special delivery instructions during the order process via our email sales@laviecatholique.mu or office phone 217 3618/19 or mobile 5758 1274.
Shipping Costs
Shipping costs are based on the weight of your order and the delivery method:
- Office Collection: Rs 0
- Mauritius Home Delivery: Rs 150 per checkout
- Rodrigues: Calculated based on weight
- International: Calculated based on weight and destination
Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at sales@laviecatholique.mu, phone 217 3618/19, or mobile 5758 1274.
Questions
If you have any questions about delivery and shipment or your order, please contact us at:
- Email: sales@laviecatholique.mu
- Phone: 217 3618/19 or mobile 5758 1274
- Terms of Service
Introduction
This website and e-commerce platform is operated by Union Catholique de L’île Maurice (LVC). The terms « we, » « us, » and « our » refer to Union Catholique de L’île Maurice. The use of our website and services is subject to the following terms and conditions of use, as amended from time to time (the « Terms »).
If you access and use this platform, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our platform, use any of our services, or place an order.
Use of Our Platform
You agree to use our platform for legitimate purposes and not for any illegal or unauthorized purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least 18 years of age or have parental consent and are legally capable of entering into a binding contract.
You agree to provide us with accurate personal information, such as your email address, mailing address, and other contact details in order to complete your order or contact you as needed. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.
General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the platform, including terminating, changing, suspending, or discontinuing any aspect at any time, without notice.
You agree that we will not be liable to you or any third party for any modification, suspension, or discontinuance of our platform or for any service, content, feature, or product offered.
Products and Services
All purchases through our platform are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered or limit the sales of our religious publications and related products to any person, household, geographic region, or jurisdiction.
Prices for our products start from Rs 25 and are subject to change without notice. Unless otherwise indicated, prices displayed are quoted in Mauritian Rupees (MUR).
We reserve the right to refuse orders, including orders that appear to be placed by unauthorized distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.
We do not guarantee the accuracy of the color or design of the products displayed on our platform. We have made efforts to ensure the color and design of our products are displayed as accurately as possible.
Links to Third-Party Websites
Links from or to websites outside our platform are meant for convenience only. We do not review, endorse, approve, or control, and are not responsible for any sites linked from or to our platform, including social media platforms like Facebook where we maintain our LVC Boutik page.
Content and Submissions
You acknowledge that you are responsible for any content that you post, distribute, or share on or through our platform or services. You agree that any content submitted by you may be edited, adapted, modified, recreated, published, or distributed by us for our religious and social mission.
You agree that you will not post, distribute, or share any content that is unlawful, abusive, obscene, or contains any malware. We reserve the right to remove and/or delete any content that we deem objectionable.
Your Personal Information
Please see our Privacy Policy to learn about how we collect, use, and share your personal information in accordance with Mauritian data protection laws and Catholic social teaching principles.
Errors and Omissions
Our platform may contain typographical errors or inaccuracies. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time, without prior notice.
Disclaimer and Limitation of Liability
You assume all responsibility and risk with respect to your use of our platform, which is provided « as is » without warranties of any kind. We will not be liable for any damages of any kind related to the use of our platform.
In no event will we be liable to you for any direct, indirect, special, incidental, consequential, exemplary, or punitive damages, losses, or causes of action, even if we are advised of the possibility of such damages.
Governing Law
Any disputes arising out of or relating to these Terms will be resolved in accordance with the laws of the Republic of Mauritius. Any disputes must be brought before the courts of Mauritius and you consent to the exclusive jurisdiction and venue of such courts.
Questions or Concerns
Please send all questions, comments, and feedback to us at:
- Email: sales@laviecatholique.mu
- Phone: 217 3618/19 or mobile 5758 1274
- Physical Address: 28 Nicolay Street, Port Louis, Mauritius
- Privacy Policy
Introduction
Union Catholique de L’île Maurice is committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (« Personal Information »). Our privacy policy governs our actions as they relate to the collection, use, and disclosure of Personal Information in accordance with Mauritian data protection laws.
Identifying Purposes
We collect, use, and disclose Personal Information to:
- Provide you with our religious publications and related products
- Process your orders through our e-commerce platform and LVC Boutik
- Communicate with you about our mission and activities
- Offer you additional products and services that align with our Catholic values
- Maintain our network with parishes and religious organizations
Consent
Knowledge and consent are required for the collection, use, or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice, guided by our respect for human dignity.
Collection and Use
The Personal Information collected will be limited to those details necessary for the purposes identified by us. We may collect Personal Information from you:
- Via our email sales@laviecatholique.mu, phone 217 3618/19, or mobile 5758 1274
- In person at parishes and religious events
- Through our La Vie Catholique magazines/LVC Boutik/Facebook page/Instagram/LinkedIn
- Via our e-commerce platform
Safeguarding Information
Personal Information will be protected by security safeguards appropriate to the sensitivity level of the information, reflecting our commitment to protecting the dignity and privacy of all persons.
Access and Correction
Upon request, you will be informed of the existence, use, and disclosure of your Personal Information, and will be given access to it. You may verify the accuracy and request amendments if appropriate.
Contact for Privacy Matters
You may direct any questions regarding our privacy policy to:
Union Catholique de L’île Maurice
- Email: sales@laviecatholique.mu
- Phone: 217 3618/19 or mobile 5758 1274
- Address: 28 Nicolay Street, Port Louis, Mauritius
Additional Information
Cookies
We may use cookies to improve our platform’s functionality and provide visitors with a customized online experience. You may configure your browser to decline cookies, though this may affect optimal performance.
Payment Security
We accept the following payment methods :
- Bank transfers to our account at Mauritius Commercial Bank – Port Louis
- Credit cards (processed through secure, PCI-compliant payment gateways)
All online payments are secured by SSL (Secure Socket Layer) encryption. When you choose an online payment option, your card information is securely processed through our banking partner’s payment gateway.
Other Websites
Our platform may contain links to other websites, including our social media presence. We are not responsible for the privacy practices of third-party websites and suggest you examine their privacy statements.
Payment Processing
We accept multiple modes of payment such as credit cards, bank transfers, and Juice. All payments are secured by SSL (Secure Socket Layer).
Our payment processor does not store card details and is PCI (Payment Card Industry) compliant. When you choose an online payment option, your card information is securely processed through the payment gateway of our bank partner, The Mauritius Commercial Bank Ltd.
Rest assured that your card information is safely encrypted as it travels over the Internet.
This policy is effective as of [Date] and reflects our commitment to serving the Mauritian community of Mauritius, Rodrigues, and our diaspora worldwide while maintaining the highest standards of integrity and respect for personal privacy.